Privacy Policy

Last updated: August, 2025

1. Introduction

AlwaysHere ("we," "our," or "us") is committed to protecting the privacy and security of our users, particularly families caring for neurodivergent individuals and those requiring memory care support. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI companion platform and related services.

2. Information We Collect

2.1 Personal Information

• Account information (name, email, phone number)

• Profile data for care recipients (age, personality traits, communication preferences)

• Voice recordings for AI companion personalization

• Payment and billing information

• Emergency contact information

2.2 Conversation Data

• Call recordings and transcripts between care recipients and AI companions

• Emotional state analysis and mood tracking

• Communication patterns and preferences

• Usage analytics and interaction metrics

2.3 Technical Information

• Device information and identifiers

• IP addresses and location data

• Usage logs and system performance data

• Browser type and operating system information

3. How We Use Your Information

3.1 Primary Services

• Create and maintain personalized AI companions

• Process voice recordings for companion customization

• Provide call analytics and emotional insights

• Facilitate communication between caregivers and care recipients

• Generate care recommendations and progress reports

3.2 Platform Improvement

• Enhance AI companion responsiveness and accuracy

• Improve emotion recognition and empathy modeling

• Develop new features and capabilities

• Ensure platform security and prevent abuse

3.3 Communication

• Send service updates and important notifications

• Provide customer support and technical assistance

• Share care insights and analysis reports

• Process billing and subscription management

4. Data Security & Protection

4.1 Security Measures

• End-to-end encryption for all voice communications

• Advanced encryption for data storage and transmission

• Regular security audits and penetration testing

• Multi-factor authentication for account access

• SOC 2 Type II compliance and HIPAA-aligned practices

4.2 Data Minimization

• We collect only data necessary for service provision

• Personal data is anonymized whenever possible

• Voice recordings are processed locally when feasible

• Automatic deletion of unnecessary data after retention periods

5. Information Sharing & Disclosure

5.1 We DO NOT Share

• Personal conversations or voice recordings with third parties

• Individual care recipient data for marketing purposes

• Identifiable information to advertisers or data brokers

• Personal data for profit or commercial exploitation

5.2 Limited Sharing Situations

• Emergency situations: When required to protect health and safety

• Legal compliance: When required by law or valid legal process

• Service providers: Trusted partners under strict confidentiality agreements

• Business transfers: In the event of merger or acquisition (with continued protection)

6. Your Rights & Choices

6.1 Data Access & Control

• Request access to your personal data and AI companion data

• Correct or update inaccurate information

• Delete your account and associated data

• Export your data in a portable format

• Opt-out of non-essential communications

6.2 Voice & Recording Controls

• Disable voice recording features at any time

• Delete specific conversation recordings

• Control which family members can access recordings

• Set automatic deletion timeframes for conversations

7. Children's Privacy (COPPA Compliance)

AlwaysHere may serve families with children under 13. We comply with the Children's Online Privacy Protection Act (COPPA) and implement additional safeguards:

• Parental consent required for all data collection from children under 13

• Parents can review, delete, or refuse further collection of their child's data

• Limited data collection focused solely on providing personalized care

• Enhanced security measures for all child-related data

• No behavioral advertising or profiling of children

8. Data Retention

• Account data: Retained while account is active, deleted within 30 days of closure

• Voice recordings: Retained for AI training, with user-controlled deletion options

• Conversation transcripts: Retained for care analytics, anonymized after 12 months

• Usage analytics: Aggregated data may be retained indefinitely for service improvement

• Billing data: Retained for legal and tax requirements (typically 7 years)

9. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses for EU data transfers

• Adequacy decisions where applicable

• Additional security measures for sensitive care data

• Local data residency options for enterprise customers

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes through:

• Email notifications to your registered address

• Prominent notices in our application

• Updates on our website with change highlights

• 30-day notice period for significant changes affecting your rights

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: [email protected]

Response Time: We will respond to privacy requests within 30 days

Our Privacy Commitment

At AlwaysHere, we understand that you're entrusting us with some of your most personal and sensitive information. We take this responsibility seriously and are committed to maintaining the highest standards of privacy protection while helping you provide the best possible care for your loved ones.